I lost my passkey or device
Regain access if the device holding your passkey is lost or replaced.
2 min read
A passkey is tied to a device. If you still have another signed-in device or your password, getting back in is straightforward.
If you have another way in
- 1Sign in with your password or a passkey on another device.
- 2Go to Settings → Security.
- 3Remove the lost device’s passkey.
- 4Add a passkey on your new device.
If you’re fully locked out
Use Forgot password to regain access by email, then re-register a passkey. If you signed up with Google, sign in with Google. If none of these work, contact support to verify your identity.
⚠️
Your account password/passkey is separate from your wallet recovery phrase. The recovery phrase can never be reset — keep it safe offline.
Still need help?
Open a ticket — a human replies within 4 working hours.