Deposits on Base and Arbitrum normally credit within 5–15 seconds. If yours has not appeared, work through this checklist before contacting support.
Check these first
- Right asset? Only USDC is credited. Other tokens are not.
- Right network? The network you sent on must match the deposit address you used.
- Confirmed on-chain? Paste the transaction hash into the network explorer — it must show as confirmed.
- Correct address? Compare the destination against the address shown in Add money.
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Ethereum mainnet deposits wait for 1–2 block confirmations (≈ 30 seconds) before crediting — give it a moment longer than an L2.
Still nothing?
Open a ticket from Contact support and include the transaction hash, the network, the amount, and the time you sent it. With the hash we can trace it quickly.